Program Manager

Job Description

Job Summary:

Genesis Consulting is seeking an experienced Program Manager to lead the strategic transformation of enterprise IT operations and governance across a large-scale public sector organization. This role will partner closely with executive leadership and cross-functional teams to modernize IT planning, standardize governance, and drive innovation aimed at delivering scalable, student-centered technology services.

The Program Manager will play a critical role in developing and operationalizing a multi-year IT strategy, streamlining project management and financial oversight, enhancing transparency through data-driven reporting, and facilitating innovation in support of educational goals.

Duties and Responsibilities:

Strategic IT Planning & Roadmap Development

• Lead the creation of a unified, multi-year IT strategy aligned to educational and operational priorities.
• Identify and prioritize key technology initiatives, integrating infrastructure, data, cybersecurity, and application modernization into a cohesive roadmap.

IT Governance & Process Optimization

• Design and operationalize an IT governance framework, defining clear roles, workflows, and approval routes.
• Establish governance bodies (e.g., steering committees, review boards) and support decision-making processes related to prioritization and escalation.
• Standardize project request intake, documentation practices, and change control across teams.

Program Management & Delivery Oversight

• Develop and maintain a comprehensive project work plan, timeline, and resource allocations.
• Ensure successful delivery of all program activities, coordinating across multi-disciplinary teams and stakeholders.
• Submit required documentation including weekly status reports, monthly summaries, meeting agendas/minutes, and deliverable trackers.

Performance Reporting & Dashboards

• Oversee the development of live and static dashboards to visualize project status, funding utilization, and key performance indicators (KPIs).
• Deliver data-driven reports to support decision-making by internal and external stakeholders.

Innovation Planning

• Identify and assess opportunities to pilot or scale emerging technologies.
• Create a structured innovation roadmap and evaluation framework.
• Recommend initiatives aligned with educational outcomes, operational efficiency, and stakeholder value.

Executive IT Advisement

• Provide neutral, strategic advisement to DIIT leadership and project sponsors.
• Act as a trusted partner in cross-functional planning and enterprise-level decision-making.
• Align initiatives with broader city agency and technology partner goals.

Ongoing Operational Support

• Support implementation of new planning and governance processes through documentation, meeting facilitation, and change management.
• Coordinate monthly program reviews and ensure alignment across teams and priorities.

Requirements

Minimum Qualifications/Experience:

• Minimum of 7 years of program or project management experience, preferably within large-scale public sector or education-focused IT environments.
• Proven experience managing multi-stakeholder, enterprise-level initiatives across strategy, operations, and technology governance.
• Strong understanding of IT strategy, governance, innovation frameworks, and performance reporting.
• Expertise in facilitating executive-level planning and cross-functional alignment.
• Exceptional organizational, communication, and leadership skills.
• Familiarity with project management tools, dashboard/reporting platforms, and collaborative documentation practices.

Minimum Education:

Bacheloras Degree in Project Management, Information Technology, or another related field.

Required Certifications:

PMP or Agile Certifications preferred.

Other:

• Candidates must be authorized to work in the U.S.
• Candidates must be able to be onsite in New York, NY as needed.