Direct Support Professional

  • Hillcrest Family Services
  • Iowa City, Iowa
  • Full Time
  • Direct Support Professional (DSP) with our Residential Team!

Part-Time, PM Shift available

  • Every Sunday, Every other Friday, Saturday, 2:00pm-10pm

Base rate of $16.00-$18.00 with shift differentials of $2.00-$3.00 per hour, based off shift type!

Responsibilities

The Direct Support Professional provides individualized support to individuals with mental health challenges, assisting with daily living tasks, promoting independence, and fostering a safe and supportive environment in a group home setting or in a residential facility setting. In addition, you will be:

  • Assist clients with activities of daily living (ADLs), including cooking, cleaning, showering, toileting, shopping, and managing money.
  • Monitor clients' health and report any changes in physical or mental condition to supervisors or healthcare providers.
  • Assisting with medical appointments such as transportation and coordinating with healthcare providers.
  • Provide emotional support and encouragement to individuals. Recognize and respond to signs of distress or crisis situations.
  • De-escalate challenging behaviors using positive and approved techniques to ensure safety for all clients and staff.
  • Facilitate community integration and participation in social and recreational activities.
  • Ensure that care plans are followed and updated as needed.
  • Maintain accurate records of daily activities, progress and any relevant observations and document these items in the client's electronic health record (EHR).
  • Complete incident reports with 24 hours of the occurrence and share the report with social workers to ensure accuracy of report.
  • Participate in team meetings and assigned trainings.
  • Other duties as assigned.

Requirements

Education:

  • High School Diploma or HSED equivalent required.

Experience:

  • Prior experience working with individuals who have chronic mental health issues is preferred.
  • Prior experience with health care documentation is preferred.

Knowledge/Skills:

  • Strong interpersonal and communication skills - including written and verbal.
  • Patience, empathy, and a passion for supporting individuals to achieve independence.
  • Ability to remain calm and patient in stressful situations

Licenses/Certifications:

  • Must hold a valid driver's license

About the Organization

Hillcrest is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. We're a place where compassion is commonplace. Where our passion soars and faith restores.

COVID-19 Vaccination Not Required*

Job ID: 518222566
Originally Posted on: 4/22/2026

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