Medical Assistant

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Novant HealthGoHealth Urgent Care

Status: Ongoing Talent Pool (No current openings)

Thank you for your interest in joining Novant HealthGoHealth Urgent Care . While there may not be an immediate opening at this time, we are actively building a pipeline of qualified Medical Assistants for future opportunities . Applications submitted to this evergreen posting will be reviewed and candidates will be contacted as positions become available.

Novant Health, a leading integrated healthcare system, and GoHealth Urgent Care, a highly innovative ondemand care company, have partnered to operate urgent care centers across multiple markets.

At Novant HealthGoHealth Urgent Care , we put patients first by delivering:

• A seamless, highquality, and compassionate care experience
• A supportive, inclusive, and collaborative workplace culture
• Strong integration with Novant Healths broader care network and local communities

Were passionate about providing exceptional careand were looking for team members who share that commitment.

Our marketleading benefits include:

• Medical, Dental, and Vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP) and wellness resources, including mental health support
• Generous Paid Time Off (PTO)
• Monthly bonus opportunity of up to $600 , based on performance
• Career growth and advancement opportunities within a rapidly expanding organization

The Medical Assistant (MA) plays a vital role in supporting providers and delivering excellent patient care in the urgent care setting. This role combines clinical and frontdesk responsibilities to ensure efficient patient flow, accurate documentation, and a positive patient experience from checkin to discharge.

• Register patients and collect required documentation, including insurance verification and eligibility
• Process copays and assist with appointment scheduling
• Coordinate referrals to specialists as directed by providers
• Prepare patients for examination by confirming visit details, collecting medical history, and documenting information in the electronic medical record
• Measure and record vital signs (e.g., blood pressure, temperature, pulse, height, weight)
• Perform pointofcare testing (e.g., flu, strep, urinalysis, EKG, pregnancy testing) and communicate results to providers
• Draw and process blood specimens for laboratory analysis, as applicable
• Prepare, clean, and stock exam rooms; ensure appropriate inventory of clinical supplies
• Maintain accurate and complete medical records, including scanning and chart management
• Answer phones, manage incoming and outgoing correspondence, and maintain a welcoming reception area
• Conduct patient followup courtesy calls as directed
• Perform opening and closing duties, including cash handling, endofday reconciliation, and securing the facility
• Complete equipment checks, daily controls, calibration, quality assurance logs, and submit repair requests as needed
• Follow all Novant HealthGoHealth policies, procedures, and safety guidelines
• Perform other duties as assigned

• High School Diploma or GED required
• Graduate of a Medical Assisting program preferred

• Minimum of 1 year of Medical Assistant experience required
• Front desk or patient registration experience preferred
• Basic Life Support (BLS) certification required at time of hire
  • Must be obtained through the American Red Cross (ARC) or American Heart Association (AHA)

For candidates with less than three (3) years of Medical Assistant experience , one of the following certifications is required:

• CCMA Certified Clinical Medical Assistant (NHA)
• CMA Certified Medical Assistant (AAMA or CHP)
• RMA Registered Medical Assistant (AMT, AAH, or ARMA)
• NCMA National Certified Medical Assistant (NCCT)
• NRCMA Nationally Registered Certified Medical Assistant (NAHP)

In lieu of an approved MA certification, candidates may qualify through one of the following pathways:

• 3+ years of Medical Assistant experience and
• 1+ year of experience in a Hospital, Emergency Department, or Urgent Care setting

Note: Candidates hired without an approved MA certification must obtain one within 6 months of their start date to remain eligible for continued employment as a Medical Assistant.

• Graduate of an Accredited School of Nursing (LPN or RN)
• EMT or Paramedic (NREMT)
• Certified Nursing Assistant (CNA)

• CPOE (Computerized Provider Order Entry) certification must be obtained within two (2) weeks of start date
• Flexibility to work varying shifts between 8:00 AM and 10:00 PM , including weekends and holidays, as required

• Proficiency in clinical Medical Assistant duties
• Strong computer skills with the ability to learn new systems quickly
• Working knowledge of Microsoft Word and Excel
• Excellent attention to detail and organizational skills
• Ability to work independently and collaboratively in a fastpaced environment
• Strong written and verbal communication skills
• Commitment to treating all patients and colleagues with fairness, respect, and cultural sensitivity

This job description is not intended to be allinclusive. Job duties and responsibilities may be modified to meet business needs.

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