Specialty Care Nurse Manager

Western Michigan University Homer Stryker M.D. School of Medicine is searching for a Specialty Care Nurse Manager. Responsible for the administration and management of nursing and other clinical care staff for specialty care areas. Serves as the direct supervisor of specialty clinical care teams, including pediatric subspecialty teams, OB/GYN, Infectious Disease, General Surgery, Orthopedics, as well as respiratory therapy and clinical dieticians. Works closely with the clinic teams to manage staffing levels for all specialty care services, excluding psychiatry, using best practices for efficiency as well as benchmarks. Functions as a member of direct clinical care teams when needed. Works with leadership to develop and monitor nursing continuing education (CE) and professional development. This fast-paced position requires the ability to work effectively and efficiently under tight deadlines, high volume, and multiple interruptions.

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BENEFITS:

• Wellness reimbursement.
• Continuing education and tuition reimbursement.
• Employer-funded retirement plan.
• Two medical plan options: PPO and High Deductible Health Plan (HDHP) with employer HSA contribution.
• Flexible work solutions based on position and department.
• Up to four weeks of PTO accrual beginning in year one.
• Paid holidays.
• Paid volunteer time.
• Paid preferred holiday.
• No nights, no weekends.

DUTIES AND RESPONSIBILITIES:

Strategy & Growth

• Partners with VP, Clinical Affairs, Director, Clinical Affairs Business Operations and medical directors in the implementation of annual clinical goals.
• With the VP, Clinical Affairs and Director, Clinical Affairs Business Operations to develop and manage a cohesive, coordinated operating budget for specialty clinics. Manages expenses to budget, understands variances and identifies ways to enhance margins. Similarly assists in developing a well-planned capital budget.
• Leverages monthly specialty clinic performance data in Power BI and Epic to monitor trends, identify bottlenecks and drive evidence-based decision-making.
• Supports specialty clinic marketing and promotions plans to build awareness of WMed Health and to increase new patient visits.
• Coordinates with physician leadership in establishing clinical components of new specialty care provider practice setup.

Operations & Patient Satisfaction

• Implements policies and standard operating procedures necessary to ensure workflow efficiency and high-quality outcomes. Collaborates with staff and other managers to identify operational problems and continuously look for ways to improve patient care access and service.
• Cultivates a culture of clinical excellence by enforcing staff compliance with policies, SOPs and workflows consistent with "Patients First" service philosophies.
• Responsible for ensuring that staff follow safe practices and procedures for the fair and ethical treatment of patients, families and other visitors.
• Demonstrates knowledge of and follows preventive measures to minimize exposure to blood and air borne pathogens.
• Responsible for supervision and administrative decision making for the care and coordination of specialty care clinical services. Oversees clinical support staff productivity using strategic benchmarking and assists the Director, Clinical Services in optimizing staffing models and resource allocation.
• Provides staff leadership via coordination of daily and monthly staff schedules, orientation for new team members, maintaining current job descriptions and completing timely performance evaluations.
• Works directly with VP, Clinical Affairs when needed regarding clinical staff scope of practice and medical management issues.
• Partners with VP, Clinical Affairs, and other clinical leadership, in the development and maintenance of clinical policies.
• Optimizes clinical supply chains.
• Participates in patient care, if required, as part of a "Patients First" solution.
• Evaluate and adopt emerging healthcare technologies and to modernize patient care delivery and streamline access.

Quality Improvement & Compliance

• Works collaboratively with VP, Clinical Affairs, Director, Clinical Affairs Business Operations and medical directors to surpass clinical quality measures and outcomes, ensuring staff are engaged in continuous improvement.
• Coordinates with the Vice President of Clinical Affairs, or designee, and, when needed, the Director of Planning and Institutional Effectiveness to design and champion quality and patient safety performance improvement plan to minimize clinical risk and elevate patient experience.
• Directly responsible for verification and submission of Clinical Competencies for all specialty care clinical staff and assigned subordinates.
• Enforce compliance with all specialty care clinical staff licensing and certification requirements.
• Partners with organizational leaders to develop and implement corrective action plans to improve overall patient experience.
• Creates staff education initiatives to enhance staff retention and the quality of patient care long-term.
• Supports Senior Director, Facilities as needed with monitoring of the alarm system on the clinical refrigerators/freezers.
• Works with Director, Clinical Services and Senior Director, Facilities to ensure preparedness for all emergency situations that might impact the clinical environment of care.
• Works collaboratively with Director, Clinical Affairs Business Operations to implement or refine processes that maximize revenue cycle efficiency and minimize claim denials.
• Directs the investigation and resolution of patient complaints and communicate trends and concerns with rest of leadership team, utilizing root cause analysis to prevent systemic issues.
• Participates in review, evaluation, and resolution of occurrence reports and communicates to Director, Clinical Affairs Business Operations and Chief Compliance Officer as needed.
• Understands the requirements of internal and external bodies, involving compliance, accreditation, auditing and other regulations required.

Management & Leadership

• Fosters a collaborative, high-performance environment for faculty, residents and staff that prioritizes the "Patients First" mission. Identifies positive and improvement opportunities related to this idea.
• Acts as a key advisor to the VP, Clinical Affairs on organizational design, resource optimization and human capital strategy.
• Completes timely performance evaluations for assigned subordinate specialty care clinical care support staff.
• Chair or lead staff meetings, assigned committees and ad hoc work groups, driving accountability and ensuring the timely execution of high-priority action items.
• Leads talent management for assigned clinical support staff, including recruitment, interviewing, selection, onboarding, and termination in alignment with WMed policies and unit needs. This includes making recommendations for promotion or job changes.
• Manages assigned primary care clinical staff and assigned support staff performance including goal setting, coaching, and when needed corrective action.
• Direct oversight of timekeeping for assigned primary care clinical staff and assigned support staff, including attendance, time card approval, PTO requests in accordance with WMed policy.

Other

• Availability to work on weekends and evenings to complete time sensitive projects.
• All other duties as assigned.

EDUCATION AND/OR EXPERIENCE:

• BSN required; Master's degree preferred
• Minimum three years' experience in a Clinical Specialty ambulatory setting, required.
• Minimum three years' experience supervising staff required.

LICENSES, REGISTRATIONS, CERTIFICATIONS:

• Current Michigan Registered Nurse license required.
• Current BLS certification required.

OTHER SKILLS AND ABILITIES:

• Proficiency with electronic health records, Epic preferred.
• Proven strong communication skills, both verbally and in writing.
• Proficiency with medical terminology.
• Ability to accept, apply and give feedback.
• Regular and predictable attendance is expected.
• Demonstrates the ability to recognize priorities in organization of workflow.
• Able to perform duties independently, with a minimal need for direct supervision.