Medical Assistant/Referral Specialist

Description

Do you have a passion for serving our patients and our communities by providing high-quality, family-oriented, primary and preventive health care services? Are you looking for a rewarding career with a company that has a dynamic work culture? If the answer is yes, the Referral Specialist Medical Assistant position at Windrose Health Network could be the job you are looking for.

We are currently seeking a Referral Specialist Medical Assistant that will work effectively within the WindRose Health Network culture, which is described as family-friendly, supportive, transparent, and treats employees as we would want employees to treat our patients. We are seeking a Referral Specialist Medical Assistant in Johnson County that is a good advocate for their patients, solution-oriented, honest and passionate. WindRose Health Network provides an opportunity for our employees to gain experience in a high-energy, caring, supportive, technology-enhanced work environment, while making a difference in the lives of others.

Position Summary:

• A WHN Referral Specialist, (RS), ensures that referrals for medical care and other healthcare and wellness-promotion services recommended by WHN clinical providers, that are not available directly through WHN, occur in a timely, orderly, and predictable manner. This person helps promote continuity of patient care by assisting with the management of patient referrals, prior authorization requests and telephone messages.

Essential Job Duties:

1. Message & Referral Management * (85%):

• Prioritizes patient messages, referrals, and requests for prior authorizations according to their urgency.
• Develops and maintains data management systems, e.g., a tickler file, which enhances his/her capability to track patient referrals, authorization requests or messages effectively and efficiently, thereby ensuring the provision of comprehensive health care services to WHN patients.
• Maintains and routinely updates patients' medical records with documentation related to referrals and phone messages that is pertinent, appropriate, and concise.

1. Patient Services * (5%):

• Educates and/or advises patients regarding care related issues, (within the scope of his/her training and job duties), in a safe, effective, and appropriate manner.
• When indicated, works with the Practice Manager to function as an internal patient advocate.

1. Other Duties/Responsibilities (10%):

• At the request of the Practice Manager, assists with the development or revision of protocols related to message and referral management.
• At the request of the Practice Manager, collects, aggregates, and displays data for Quality Assurance monitoring, Quality Improvement activities, reports, clinical plans, or other program efforts.
• Prepares reports and other documentation as required.
• Attends meetings and training sessions as required.
• Conducts all activities in compliance with applicable laws, regulations, standards, and WHN policies and procedures including Blood and Body Substance Precautions.
• Executes other verbal or written specific assigned tasks, requiring similar or lesser skills and abilities, as required with regard to the WHN's daily functioning.

Requirements

Required education:

• Graduate of an accredited Medical Assistant Program/Certification required

Skills/Qualification/Requirements:

• 1-3 years preferred experience in a medical office
• Strong customer service skills
• Good communication skills; verbally and written

Experience level:

• EMR systems: 1 year (Preferred)
• Vital signs: 1 year (Preferred)

License/Certification:

• BLS Certification (Preferred)
• Certified Medical Assistant (Preferred)

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends
• Overtime

Work Setting:

• Clinic/Primary Care
• In-person

Work Location: In person

Ability to commute/relocate:

• Franklin, IN 46131: Reliably commute or planning to relocate before starting work (Required)

Equal Employment Opportunity

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance