Medical Assistant - Behavioral Health

JOIN THE CHC FAMILY!

Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative dental care, oral surgery, behavioral health services for children and adults, and substance use disorder treatment, and specialty services including optometry eye care, optical shop, acupuncture, nutrition consultations and podiatry. CHC is mission-driven, providing compassionate, quality health care regardless of income or health insurance status. CHC has five sites within Fitchburg, Gardner and Leominster with decades of experience as a Federally Qualified Health Center (FQHC), serving 36 communities in North Central Massachusetts.

Under the general supervision of the Nurse Manager, the Medical Assistant (MA) works as part of the care team to support physicians, nurse practitioners, and other clinicians in delivering high-quality patient care. The MA performs both clinical and administrative duties, ensuring smooth patient flow, accurate documentation, and a positive patient experience.

Clinical Duties
Greet patients, verify demographics, and prepare them for visits.
Measure and record vital signs (blood pressure, pulse, temperature, weight, height, BMI, oxygen saturation).
Perform point-of-care testing (strep, flu, COVID, urinalysis, blood glucose, pregnancy tests, etc.).
Assist providers with procedures (suturing, splinting, wound care, abscess drainage, orthopedic immobilization, etc.).
Review and document patient history, current medications, and allergies.
Perform basic clinical tasks such as EKGs, vision/hearing screenings, wound care and specimen collection (urine, blood, swabs).
Follow infection control and safety procedures (PPE, room cleaning, sterilization of instruments).
Provide patient education on health maintenance, medications, and follow-up instructions.
Administrative Duties
Schedule patient appointments, referrals, and diagnostic tests.
Manage and document patient messages, prescription refill requests, and provider communications.
Update electronic health records (EHR) accurately and promptly.
Handle prior authorizations and insurance verifications as needed.
Support population health initiatives and Care Gaps (outreach calls, chronic disease management, preventive screenings).
Coordinate with labs, imaging centers, pharmacies, and specialists.
Maintain patient’s privacy and secure patient privacy information
Will need to float to other sites and cross cover as needed
Will attend and complete agency trainings as assigned
Demonstrate understanding and commitment of the health center mission, Values and Standards
Demonstrate understanding and commitment to the established CHC Values and Standards
Performs other job-related duties as required or assigned

Minimum Qualifications:
High School Diploma or GED required, Associate Degree in Medical Office Assistant or equivalent preferred
Previous experience preferred
Bilingual in Spanish/English or Portuguese/English is a plus
Work experience similar to a medical office environment
Computer skills for accurate data entry
Knowledge of basic medical terminology
AHA BLS Health Care Provider certification or equivalent
Hearing to distinguish difference in heartbeat and breathing of patients and to hear instructions.
Near visual acuity to read gauges and dials on equipment.
Color vision for perceiving changes in patient's skin color or color of solutions.
Demonstrated interpersonal relationship skills
Demonstrated written and verbal communication skills in English
Demonstrated ability to work in a fast-paced medical office environment

Benefits:

• 401k
• Generous vacation and personal time for eligible employees
• Sick time
• Medical, dental, and vision insurance
• 100% paid Life insurance/AD&D
• 100% paid Long-Term disability.
• Employee Assistance Program (EAP)
• Discounts on travel and entertainment!
• Discounts on cell phone service, computer purchases, and more!
• College Tuition Rewards/CMEs
• Company Events & Activities (Annual cookout and holiday party, health and wellness events,” Lunch & Learn’s”, team building, and more!)
• EyeMed Vision Care Program
• Accident & Cancer Insurance
• Educational development reimbursement
• Discounts on - gym membership, travel & entertainment tickets, electronics, and more!