Certified Medical Office Assistant

Essential Duties and Responsibilities

• Greet and check in patients in a courteous and professional manner.
• Schedule, confirm, and reschedule patient appointments.
• Verify patient demographic, insurance, and financial information.
• Register new patients and maintain accurate patient records in the electronic health record (EHR) system.
• Collect copayments, fees, and other patient payments in accordance with organizational policies.
• Answer and direct incoming telephone calls, respond to patient inquiries, and relay messages appropriately.
• Assist with patient intake, including obtaining and updating medical information as needed.
• Coordinate referrals, authorizations, and follow-up appointments.
• Prepare and maintain patient charts, forms, and documentation.
• Process incoming and outgoing correspondence, faxes, and medical records requests.
• Assist providers and clinical staff with administrative tasks and patient flow coordination.
• Maintain confidentiality of patient information and comply with HIPAA regulations.
• Support quality improvement initiatives and organizational performance goals.
• Ensure compliance with FQHC, HRSA, state, federal, and organizational policies and procedures.
• Perform other duties as assigned.

Education

• High school diploma or equivalent required.
• Completion of a Medical Office Assistant, Medical Administrative Assistant, or related healthcare program preferred.

Certification

• Current Certified Medical Office Assistant (CMOA) credential required or obtained within the timeframe established by the organization.

Experience

• One (1) year of experience in a medical office, physician practice, community health center, or healthcare setting preferred.
• Experience with electronic health records and medical scheduling systems preferred.
• Bilingual abilities are a plus.