LPN - Patient Services Coordinator

AuthoraCare Collective is currently seeking an LPN Patient Services Coordinator for our Integrated Health Services (Skilled home-based-care) department supporting our High Point, Kernersville and Winston-Salem service areas (office base - High Point) . This is a full-time in office position, Monday - Friday 8:00am - 5:00pm.

The Integrated Health Scheduler/LPN works directly with Integrated Health clinical manager and director to provide high quality clinical support to the Integrated Health patients through scheduling patients, navigating the EMR systems, checking in patients via EMR, updating provider calendars and schedules, telephonic or telehealth support, verify continued care as necessary, and following up with patients as requested in a clinic/community-based setting.

Responsible for completion of intake and setting the patient up in EMR. LPN will identify incomplete or noncompliant referrals and work to resolve any missing information. Communicate effectively both verbally and in writing with the Integrated Health Team, and community physicians. Identify patient needs in the home or facility and coordinate accordingly. Document the outcome of care in the appropriate EMR system. Scheduler will bring experience and passion in working in an environment that follows AuthoraCare core values of humanity, compassion, empowerment, and excellence as well as inclusion of all team members, patients, and caregivers.

Our team members enjoy the following benefits: Competitive salaries and a comprehensive benefit package which includes paid time off (PTO), seven paid holidays, medical, dental, vision, disability, and life insurance, and 403B match after 12 months of service. Other benefits include mileage reimbursement, flexible work schedules, professional growth and development opportunities, and employee engagement activities.

Education and Experience :

• Must be a graduate of an accredited LPN program.
• Must have a current North Carolina LPN license.
• One year's LPN experience is necessary, preferably two years in an acute care, hospice, LTC or home health setting.
• CPR Certification
• Ability to establish and maintain effective working relationships with patients, other employees, and the public.
• Microsoft Word, Excel and HCHB experience strongly preferred.
• Knowledgeable about medical terminology.
• Flexibility in a demanding work environment.
• Must have excellent customer service skills.
• Must have a team mentality, flexibility, and willingness to learn
• The ability to communicate effectively, multi-task and work under pressure is the key to success in this position, which also requires attention to detail and a commitment to achieving consistent customer satisfaction.

Other: Valid state-issued driver's license required. Must carry automobile liability insurance at limits required by agency. Must have own transportation.

Our Mission:

AuthoraCare Collective empowers people to be active participants in their care journey, enabling them to live on their own terms through personalized support for mind, body, and spirit.

Our patients are always the author of their life story. During a challenging illness, AuthoraCare Collective helps them author more moments that matter, regardless of the stage of their illness or condition. This is captured by our tagline: Your Story. Our Expert Care.