(RN) Assistant Director, Care Connections Hub - 139829
- UC San Diego
- San Diego, California
- Full Time
UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.
Reassignment Applicants : Eligible Reassignment clients should contact their Disability Counselor for assistance.
This position will work a hybrid schedule which includes a combination of working both onsite a minimum of 3 days per week at Greenwich Drive (University City) and remote.
DESCRIPTIONUC San Diego Health is a Magnet designated organization, which is a prestigious recognition that applies to only 10% of all U.S. hospitals. Magnet is the gold standard for nursing excellence and is based on strengths in five key areas, which include transformational leadership, structural empowerment, exemplary professional practice, new knowledge, innovation and improvements and empirical outcomes. UC San Diego Health has held its Magnet status since 2011.
UC San Diego Population Health Services has four separate areas that employ Case Managers: Utilization Management (UM); UCSD at Home: Complex Case Management; Care Connections Hub: Transitional Care Management; and Disease Management/ Digital Health. The Case Manager coordinates with physicians, nurses, social workers and other healthcare providers to expedite medically appropriate cost-effective care for patients, along with resources to address psycho-social and physical resources as appropriate. The CM applies clinical expertise and assesses patients medical, social and physical needs to create shared patients goals and advocate for medically necessary care and resources.
The Assistant Director, Care Connections Hub: Transitions of Care is an experienced RN who is responsible for developing standard work for RN and Social Work staff using evidenced based tools to provide telephonic outreach to patients who are discharging from a hospital or skilled nursing facility setting. The goal is to drive appropriate interventions and support patients post discharge to mitigate avoidable readmissions.
Key Responsibilities:
Manages the staff responsible for case management to include all or most of the following: adherence to RN practice, standard work, accurate and timely documentation.
Implements operational processes that are data driven to contribute to effective and efficient workflow coordination among primary and specialty care, and other external stakeholders.
Works with information technology team streamline efficient care coordination post discharge in organization-wide initiatives, including electronic medical records, and business intelligence.
Evaluates effectiveness of interventions based on analysis of readmissions, staff and patient satisfaction, and financial indicators.
Works with members of the interdisciplinary team to support the continuous improvement of expedited patient care delivery. Recommends quality improvement measures and plans.
Participates on organization wide committees to facilitate integration of the case management into patient care delivery models in ambulatory setting.
Works collaboratively with colleagues across PHSO, ambulatory clinics and medical center to ensure compliance with licensure requirements and evidenced based tools within the clinical services environment, including DMHC, JCAHO, CMS, and State of California.
Responsible for employee recruitment, performance evaluation and management, and staff development and training.
Develops a strong culture of teamwork and staff engagement to ensure the quality of daily operations, effective interdepartmental collaborations, and the timely achievement of objectives.
Keeps abreast of best practice research to identify and propose opportunities to improve both patient quality of care and the financial outcomes for the health system.
Other duties as assigned.
Bachelor's degree in nursing.
Licensed Registered Nurse in the State of California, or commitment to obtain prior to start date.
Seven (7) or more years of relevant experience in case management and/or telephonic care coordination for high-risk patients.
Experience and proven success in nursing management skills.
Substantive experience in hospital, emergency room and telephonic nursing.
Professional experience demonstrating a strong understanding of population health and community resources.
Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions.
Excellent interpersonal skills for effective collaborations with all levels of clinical staff and management, consultants, researchers, and outside agencies.
Master's degree in nursing or related field
Working knowledge of Epic and CarePort.
Progressive leadership experience.
Yellow belt (or higher) trained in lean process improvement.
Strong technology and communication background.
Certified in Case Management (CCM)
Employment is subject to a criminal background check and pre-employment physical.
Must be able to work various hours and locations based on business needs.
Must be able to work onsite a minimum of 3 days per week.
Pay Transparency Act
Annual Full Pay Range: $149,700 - $297,700 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $71.70 - $142.58
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
Apply Now If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!
Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community .
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
For the University of Californias Anti-Discrimination Policy, please visit:
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.
a. "Misconduct" means any violation of the policies governing employee conduct at the applicants previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UCs policies addressing some forms of misconduct:
- UC Sexual Violence and Sexual Harassment Policy
- UC Anti-Discrimination Policy
- Abusive Conduct in the Workplace
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